Our fees vary depending on the therapist, session type, and appointment time. Please refer to each therapist’s individual profile page for their specific fee schedule.
Feel free to contact us to make an appointment. You do not need a referral and can access counselling simply by clicking here.
after-hours appointments
For 8am or 4:45pm and later sessions, a $20 surcharge is applied in addition to all the standard fees for initial consults and subsequent sessions.
saturday appointments
For Saturday appointments, a $40 surcharge is applied in addition to all the standard fees for initial consults and subsequent sessions.
initial consult bookings
We require a 50% deposit for your first appointment. The deposit will be deducted from the total amount of your initial session. If you are a new client and you cancel within 48 hours of your appointment, your deposit will be forfeited.
Cancellation policy
Session times are in high demand. We require at least 48 hours’ notice prior to your appointment time if you need to cancel or reschedule, so that the appointment can be offered to another client. As the practice is closed on Sundays, Sundays are not included in the cancellation notice period. For example, if your appointment is on Tuesday at 3:00 pm, you would need to cancel before 3:00 pm on Saturday to avoid a cancellation fee, as Sunday does not count toward the 48-hour notice period.
More than 48 hours’ notice: No cancellation fee applies.
Less than 48 hours’ notice: A cancellation fee of $125.00 will be charged.
Less than 24 hours’ notice or non-attendance: The full session fee will be charged
We want to provide access to therapy to as many people as possible. Please read the following information that might help you see us.
Medicare rebate for Individual Counselling (mental health care plan)
Little Window provides counselling under the Medicare Better Access Program for clients. You may be able to access a Mental Health Care Plan referral from your GP, enabling you to receive a Medicare rebate of between $87.25 and $98.95 per session, depending on who you see on our team.
You and your GP can work together to decide whether you are eligible for this type of plan. The Medicare rebate is available for up to ten sessions per calendar year.
chronic disease management plan (also known as enhanced primary care plan or team care arrangement plan)
You may be able to access a CDMP referral from your GP if you suffer a chronic medical condition. This allows you to have up to five sessions per calendar year with an allied health professional (a Psychologist or Mental Health Social Worker). This referral enables you to receive a rebate of $56.00 per session.
NDIS
Little Window can provide therapy under the NDIS. We are able to provide services to clients who are privately managed (not plan managed). Please speak to our Client Support Team to enquire about this process.
Private Health Cover
We encourage clients to check directly with their private health providers around their eligibility for rebates on sessions with their therapist. Little Window cannot guarantee that sessions will be covered as this is dependent on your selected provider and level of cover. You are welcome to carefully note the type of therapist that you are seeing and to share this information with your private health provider.
While Psychologists and Mental Health Social Workers have a general provider number that can be used with most private health providers, Counsellors have provider numbers that are unique to each private health provider and will differ depending on the private health providers they are registered with.
If you require any further information around your therapist's provider number or the private health providers that they are registered with, please feel welcome to let our Client Support Team know.